Privacy policy
This Privacy Policy establishes the terms in which Agustina Linares Atelier uses and protects the information that is provided by its users.os when using your website. This company is committed to the security of its users' data. When we ask you to fill in the personal information fields with which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated, so we recommend and emphasize that you continually review this page to ensure that you agree with such changes.
Information that is collected
Our website may collect personal information such as: Name, contact information such as your email address and demographic information. Likewise, when necessary, specific information may be required to process an order or make a delivery or billing.
Use of collected information
Our website uses the information in order to provide the best possible service, particularly to maintain a user registry, of orders if applicable, and to improve our products and services. Emails may be sent periodically through our site with special offers, new products and other advertising information that we consider relevant to you or that may provide you with some benefit, these emails will be sent to the address you provide and may be canceled at any time.
Agustina Linares Atelier is highly committed to fulfill the commitment to keep your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.
cookies
A cookie refers to a file that is sent with the purpose of requesting permission to be stored on your computer, by accepting said file it is created and the cookie is then used to have information regarding web traffic, and also facilitates future visits to a website. recurrent. Another function that cookies have is that with them the web can recognize you individually and therefore provide you with the best personalized service on its website.
Our website uses cookies to be able to identify the pages that are visited and their frequency. This information is used for statistical analysis only and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service to websites, you do not give access to information from your computer or from you, unless you want it and provide it directly news. You can accept or deny the use of cookies, however most browsers automatically accept cookies as it serves to have a better web service. You can also change the settings on your computer to decline cookies. If they are declined, you may not be able to use some of our services.
Links to Third Parties
This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy ni of the protection of your data on these other third-party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.
Control of your personal information
At any time you can restrict the collection or use of personal information that is provided to our website. Each time you are asked to fill out a form, such as user registration, you can check or uncheck the option to receive information by email. In case you have checked the option to receive our newsletter or advertising you can cancel it at any time.
This company will not sell, assign or distribute the personal information that is collected without your consent, unless required by a judge with a court order.
Augustine LiNares Atelier reserves the right to change the terms of this Privacy Policy at any time.
Shipping
When will I recive my order?
It takes 2-5 business days for us to process an order, after which we will ship it to you. You will also have to take into account the shipping time, which depends on your location, but you can estimate it as follows:
● USA: 3-4 business days
● Europe: 3-7 business days
● Australia: 2-14 business days
● Japan: 4-8 business days
● International: 10-20 business days
Where is my order shipped from?
We work with a print-on-demand company with fulfillment centers all over the world!
Will I have to pay customs fees for my order?
International orders may incur additional customs charges. This fee is not under our control, and is the decision of your local customs agency. Customs policies vary greatly between countries, so we recommend you speak with your local authorities to clarify this point.
My order should have arrived by now, but I haven't received it yet. What I do?
Before contacting us, please help us by following these steps:
● Check your confirmation email to make sure there are no errors in
The shipping address.
● Ask about your order at your local post office.
● Ask your neighbors in case the carrier had left your package for them.
Pro tip: Avoid robberies. If you won't be home on the day of delivery, use your work address or where you will be.
If the address is correct and the package is not at the post office or with your neighbors, contact us at agus.linaresc@gmail.com with your order number. If there is a problem with your shipping address, we can send your product again, but you will have to bear the costs.
Pro tip: Your zip code is a crucial part of your address. Make sure you enter it correctly.
Orders
How are the products made?
We work with a print-on-demand dropshipper, which has centers de production and logistics spread all over the world. Your orders are printed y sent from the closest center to the final address of the clients.
How do I track my order?
If your shipping method includes tracking, you will receive a link by email when your order be sent. If you have any questions about your shipment, contact us at agus.linaresc@gmail.com
I have received a wrong or damaged product. What I do?
We are sorry if your product has arrived damaged. To solve it as soon as possible, send us an email to agus.linaresc@gmail.com in a week from the moment of delivery with photos of your damaged product, your order number and any other details you have about Of the order. We will contact you with a solution as soon as possible!
Returns
What is your return policy?
We do not offer returns or exchanges, but if something happens with your order, please contact us at agus.linaresc@gmail.com.
Do you return the money?
We only offer money refunds to customers who receive the wrong or damaged items. If this were your case, please contact us at agus.linaresc@gmail.com with photos of your article and we will find a solution.
Can I exchange a product for a different size or color?
At this time we do not offer exchanges. If you are not sure which size will fit you best, please check our size guides in the product descriptions. It is not a common case, but it can happen that there is an error in the labeling of a product. If that were the case, contact us at agus.linaresc@gmail.com within a week from the time of delivery. Please include your order number and photos of the item in question and we will help you as soon as possible.